KH Kassem Hachem

Available for Operations & Analytics opportunities

I turn operational data into decisions.

Operations & Analytics professional building Power BI dashboards, KPI systems, and AI-powered automations that help teams see what needs attention—and act faster.

Power BI Data Analyst certifiedDubai, UAEOperations × AI
LIVE KPI SIGNAL
66.6%
Dubai SLA performance
Target90.0%
Gap−23.4 pts
AI-generated management insight
n8n workflow
Power BI
01Operational thinking
02Analytics that explain why
03Automation that moves work forward
9+years across service operations, supply chain, and analytics
5Middle East countries supported through regional operations
80%reduction in manual data entry through automation
50%reduction in data processing time

Selected work

Proof, not promises.

Projects that show how I combine business context, analytical discipline, and practical AI automation.

Analytics foundation

From raw data to a clear next move.

POWER BI

Operations · Power BI

GulfFix Operations Dashboard

Executive and operations performance views that surface SLA gaps, repeat visits, revenue/job patterns, and management attention areas.

Power BI · KPI design
FMCG · POWER BI

Supply Chain · Power BI

FMCG Supply Chain Analytics

Fulfillment, delivery-delay, and customer-renewal risk analysis across products, cities, and key accounts.

Power BI · OTIF · LiFR · VoFR
SQL
SELECT insight
FROM messy_data;

Data preparation

SQL Data Exploration

Cleaning, transforming, and exploring operational-style datasets so analysis starts with trustworthy inputs.

SQL Server · Data cleaning
PYTHON

Analysis · Python

Data Correlation Analysis

Exploring relationships in a movie dataset to turn columns of numbers into an understandable business story.

Python · Pandas

How I create value

The useful intersection.

01

Understand the operation

I start with the decision a team needs to make, not the chart a tool can produce.

02

Make performance visible

I design KPIs and dashboards that reveal gaps, patterns, and where attention should go.

03

Automate the next step

I connect data, workflows, APIs, and AI so insight can move into action.

Power BISQLExcelPythonn8nAPIsLocal AI

Experience that compounds

Operations depth.
Analytics leverage.

The technical work is grounded in real regional operations—not disconnected tutorials.

11/2024 — PresentTesla

Senior Operations Specialist, Service

Owned service process workflows across 9 service centers in 5 Middle East countries, led regional KPI reviews, managed 20+ suppliers, and used AI tools to streamline reporting and customer-satisfaction analysis.

11/2019 — 11/2024Etisalat

Operations Data Analyst · FM Data Analyst

Built Power BI reporting, SQL/Python analysis, ETL workflows, and cloud-based automation that reduced manual data entry by 80%, processing time by 50%, and supported major productivity improvements.

A little context

Business-minded.
Technically curious.

My background spans electrical engineering, engineering management, service operations, supply chain, and data analytics. That combination gives me a practical lens: understand the process, find the signal, improve the system. I’m now extending that foundation into AI-powered analytics and agentic workflows.

More about my experience
The best dashboard is the one that changes what someone does next.

— Working principle

Have a problem worth solving?

Let’s make the signal
impossible to miss.